Why am I unable to log-in into my account?

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    Kelsey 
    Asked on April 03, 2018 at 06:25 PM

    Hi, I've reset my password 3 times now and still can't seem to login to my account. Thanks

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    Kevin_G
    Answered on April 03, 2018 at 08:06 PM

    I have checked your account and it's actually suspended due to phishing suspicious, this happened due to the credit card and bank account fields that you have on your form http://www.jotform.co/form/53517698190869.

    Here is a some screenshot of the guilty fields:

    1522799652screenshot_02.png

    Please note that it's not allowed to ask for such information on JotForm, you can collect payments only through a payment integration, this guide will provide you more information about it: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    I would also recommend you to check our terms page in order to know why your account might be suspended: https://www.jotform.com/help/8-Terms-of-Use

    I have removed the guilty fields from your form in order to reactivate your account, please check and let us know if you have any questions.

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    Fitnessvenue
    Answered on April 05, 2018 at 01:43 AM
    Thank you
    Please delete our Regular Access form. We use an integrated form with our new POS software & do not require this Agreement not have done for over 8 months.
    Apologies if you had not received our reply to you advising of this.
    What we would like to do is adjust our Cleaning & Maintenance forms. We complete on an ipad and send through to our office. All inhouse.
    Please enable us to log in to achieve this task.
    Regards
    Kerrin
    0455 666 467
    Fitness Venue Whitsunday


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  • Profile Image
    Nik_C
    Answered on April 05, 2018 at 04:36 AM

    As advised by my colleague, your form is already cleaned from guilty fields and your account is re-activated.

    Let us know if you have any further questions.

    Thank you!

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    Fitnessvenue
    Answered on April 05, 2018 at 09:43 PM
    Thank you
    Appreciated

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