Why is my login suspended?

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    Asked on April 03, 2018 at 10:00 PM

    Hello why has my login been suspended?

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    Kevin Sullivan 
    Answered on April 03, 2018 at 10:22 PM

    I looked on the forums and I have seen a few threads regarding this issue. I have had my forms live for almost a year without issue, why now?

    I operate a collection agency and some of the information would be deemed as sensitive but I do not take any card numbers or login information it just things like name and address and so on. I understand if the one form may have been an issue but to disable both? The second form is just client sign up. Most of the information is available publicly for all of the businesses I would deal with. Please advise.

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    Answered on April 04, 2018 at 03:04 AM

    Your account has been suspended because of this form: http://www.jotform.us/form/70828600386156 and the reason is that you were collecting Social security numbers:

    1522825214Screen Shot 2018-04-04 at 8.59

    Which is considered as sensitive information and it is very often used for phishing.

    Collecting SSN is not forbidden (illegal) but we take it very seriously.

    So, please explain the purpose of collecting such data so we can consider re-activating of your account.

    We'll wait for your response.

    Thank you!