Autosuspended: I am locked out of my account

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    Elizabeth Melvin 
    Asked on April 03, 2018 at 11:43 PM

    To Whom It May Concern-

    I tried to log into my account this evening to do some work with the forms I've made.  For some reason, I cannot access my account.  I attempted to login and then tried to change my password.  I had indication that I succesfully changed my password and now, I cannot login at all.

    Please help me.  I have deadlines looming and really need to work with the data I've collected.


    Best,

    Liz Melvin

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    amy
    Answered on April 04, 2018 at 03:32 AM

    Your account was suspended by our anti-phishing system. I checked your forms and couldn't find any activities which are against to our Terms of Use. Therefore, I activated your account and I have added your forms to the whitelist.

    Our apologies for the inconvenience.