Autosuspended: I am locked out of my account

  • Elizabeth Melvin
    Asked on April 3, 2018 at 11:43 PM

    To Whom It May Concern-

    I tried to log into my account this evening to do some work with the forms I've made.  For some reason, I cannot access my account.  I attempted to login and then tried to change my password.  I had indication that I succesfully changed my password and now, I cannot login at all.

    Please help me.  I have deadlines looming and really need to work with the data I've collected.


    Best,

    Liz Melvin

    Jotform Thread 1434490 Screenshot
  • amy
    Replied on April 4, 2018 at 3:32 AM

    Your account was suspended by our anti-phishing system. I checked your forms and couldn't find any activities which are against to our Terms of Use. Therefore, I activated your account and I have added your forms to the whitelist.

    Our apologies for the inconvenience.