Both of my forms are suspended, why?

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    Asked on April 04, 2018 at 12:42 AM
    Hello both of my forms are suspended and I asked almost 2 hours to find out why, can you please shed some light on why both of my forms are disabled and my account is suspended? I have had the account for almost a year without issue. No email notification of why it was suspended or even when. 
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    Answered on April 04, 2018 at 12:55 AM

    We are sorry for the inconvenience this may have caused. I have checked your account hammondandmcguire and see that the account is suspended due to the form which has been flagged for phishing due to the collection of SSN number on the form. Please note that when the account is suspended, all the forms in the account shall be disabled. The form is requesting Social Security numbers and this is a violation of our terms of usage.

    Most online form builders, including JotForm, are being used for identity theft. We go to great lengths to prevent this. That is why our Terms mention that SSNs are considered a Phishing activity. When you do request SSNs,  chances are that our automated phishing detector will flag the form(s)  and suspend the account.  If this happens you must contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    We know there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account this could be an issue.

    So, having this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):

    You can also add this Terms of use widget (for the agreement)

    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.

    In order to activate your account, it is required to follow the best security practices as mentioned above or delete the SSN field on the form. Please confirm so that we can proceed further to activate your account.


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    Answered on April 04, 2018 at 01:16 AM

    Hello can you remove the SSN field and reactivate my account?

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    Answered on April 04, 2018 at 04:46 AM

    I deleted the related field and activated your account. We kindly remind you not to use again in your forms those guilty fields which ask sensitive information (username, password, credit card number, SSN) or which requires copyrights (logos).

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    Answered on April 04, 2018 at 01:12 PM

    I'm having the same problem, and my question was moved to this thread. Could you please delete the SSN on my form, so I can reactivate my account?

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    Answered on April 04, 2018 at 01:44 PM


    As to your request, I have now removed the SSN field and re-activated your account.

    You are welcome to log in.