What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A client's IP address is being blocked and he can not fill out our form.

    Asked by JadeAustralia on October 31, 2012 at 02:35 AM

    We have been informed by one of our clients that his ip address is being blocked and therefore he cannot fill out our form. 

    Here are the details. Can you please let us know why this has happened and how it can be fixed. 

     

    The owner of this website (form.jotform.co) has banned your IP address (203.191.181.239). (Ref. 1006)

    ·         Timestamp: Tue, 30 Oct 2012 23:24:26 -0700

    ·         Your IP address: 203.191.181.239

    ·         Requested URL: form.jotform.co/form/22828463665867

    ·         Error reference number: 1006

    ·         Server ID: FL_26F4

    ·         Process ID: PID_1351664666.264-1-145188087

    ·         User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

  • Profile Image
    JotForm Support

    Answered by liyam on October 31, 2012 at 04:11 AM

    We apologize for this, JadeAustralia. I have now whitelisted the IP address.  Can you ask your client to check again the form?

    Thanks.