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    How do I get email notification to work consistently with the right email addresses?

    Asked by Matthew Wood on October 31, 2012 at 05:18 AM

    I have read all the forum questions relating to thsi issue and have taken on board and applied most of the advice but still without success.

    I have added IP addresses and email addresses to the whitelist of the relevant accounts and email provider.

    I have cleared all cache, browsing history.

    I have reloaded form with and without email addresses being stored in the email notification, then cleared caches and browsing history.

    A notification is being received into: admin@ but this is no longer either the account email (it was originally - it is now info@) but only into the Spam folder.

    The other two addresses: info@ and shelley@ do not receive anything - autoresponder appears to work fine.

    Any ideas - I see some comments that Jotform blacklists some client email addresses for some reason - is it possible to check our info@ and shelley@ to make sure these are not blacklisted - not that they should be.

    Thanks in advance.

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    JotForm Support

    Answered by NeilVicente on October 31, 2012 at 07:38 AM

    Are you working on the form "Hearts and Butterflies Order"? If so, is it really supposed to have a notification that is conditional?

    The condition's configuration will have the notification send to admin@ no matter what. If it isn't how it should be, please delete the said condition then re-configure the notification so that it will send to all the email addresses you were referring to.

    Go to Setup & Embed > Conditions > Saved Conditions to delete that condition.

    Then, re-configure the notification to send to multiple email addresses.