My forms are not being emailed

  • Profile Image
    mchbrk
    Asked on April 04, 2018 at 09:05 AM

    Hi, my forms are not being emailed to me. I checked the Bounce list and am noy on it. Please help.



  • Profile Image
    Mike_G
    Answered on April 04, 2018 at 10:40 AM

    We would like to apologize for any inconvenience. We will be glad to help you with your concern.

    May we just know the form you are having issues with, please?

    Also, to my understanding, the submissions are showing on the submissions page but email notifications are not being sent to you.

    Can you try if any of the troubleshooting options presented in this guide would help you fix the issue you are having, please? Why-Am-I-Not-Receiving-Email-Notifications

    We will wait for your response.

  • Profile Image
    mchbrk
    Answered on April 04, 2018 at 11:43 AM
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  • Profile Image
    Victoria_K
    Answered on April 04, 2018 at 12:52 PM

    Hello, 

    It seems that your last question hadn't got through.

    But, I have checked your account and can see that all your emails are sent via SMTP you have set up. Have you changed this recently? I have now cleared your form caches, can you please check if it helped?

    Thank you.

  • Profile Image
    mchbrk
    Answered on April 04, 2018 at 01:43 PM
    Hi,
    Yes, I remembered that I changed my email password. I’m sorry, I didn’t realize it would affect Jot Form. I have now changed it and that has done the trick😊 Sorry for that and thanks for helping.

    Michael Burke
    Broker/Owner
    White Sands Realty Group Florida
    Tel: 941-345-3953
    Fax: 888-474-8072
    Email: mburke@whitesandsfl.com
    Website: http://www.whitesandsrealtygroupflorida.com

    “Communications shall not be deemed an offer or acceptance as no documents are binding unless and until executed”.

    ...