Form: error when form is submitted

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    Asked on April 04, 2018 at 09:11 AM

    The system seems to error after we hit submit.  It goes to a white screen, seems to error out. Then I get a too long to respond error 


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    Answered on April 04, 2018 at 10:54 AM

    I cloned your form for testing purposes, tested the submission but I can't seem to replicate the issue. I successfully submitted the form, however the website you re-directed is down or unreachable.

    Also, I have noticed your form is asking for sensitive  information and this may violate our Terms-of-Use

    You do have the license agreement and the signature but we recommend you to change your email address on file to your website email address.

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    Answered on April 04, 2018 at 01:43 PM
    How do I change the website that it is directed to .

    It goes to how to do I change that to go somewhere different

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    Answered on April 04, 2018 at 02:01 PM

    To edit your Redirect to external link, kindly go to Settings>Thank you page and edit the Redirect to external link in the textbox provided.

    Also, please do note my recommendation in changing your email address to your corporate email, to avoid being suspended.

    Please let us know if you have further questions.

    Thank you.

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    Answered on April 04, 2018 at 03:43 PM
    I have not idea what you are talking about. I don’t have a “corporate email address” The email address for our organization is

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    Answered on April 04, 2018 at 04:21 PM

    Your form is asking for sensitive information and in our -Terms-of-Use this is prohibited.

    Social Security number

    Credit card information.

    Although, you have complied with the use of signature and terms and conditions asking for credit information is prohibited.

    I have also checked your other forms,"Change Credit on File" and it is asking for credit info.

    I'm sorry to say but I have to suspend your account, in order to reactive your account we need to remove the guilty fields e.g (Credit information fields) that is prohibited in our Terms-of-Use

    We will wait for your response.

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    Answered on April 04, 2018 at 05:43 PM
    So.. I will take those off. You will need to un suspend my account to do this..

    Is there a way to gather that information?

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    Answered on April 04, 2018 at 06:43 PM

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    Answered on April 04, 2018 at 08:33 PM

    I have removed all the guilty fields from your forms and reactivated your account, we do allow SSN collection, but only on certain cases and when the user provides a proof that such information is required for his business.

    Here are some examples about businesses that require SSN:
    • Insurance companies
    • Credit card companies, lenders, and any other company receiving a credit application from you
    • The three main credit reporting agencies: TransUnion, Equifax, and Experian
    • Any company that sells products or services that require notification to the IRS, including:
    - Investment advisors
    - Banks
    -Real estate purchases
    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Credit card numbers through plain text fields are not allowed at all, you will need to use one our payment integrations:

    Also, my colleague was referring to a corporate email, for example,, this way we can verify your business, most of the phishers (although you may not be the case) use free email provider addresses such as Gmail (@gmail), Outlook (@outlook) or Yahoo (@yahoo).

    Your account has been reactivated now, please kindly check and let us know if you have questions.


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    Answered on April 04, 2018 at 09:43 PM
    We do a recurring billing for my customers.  My business is a leasing company for Interlocks (   

    The reason to have SS# is for contract basis in case we have to follow suit against the customer for non payment or theft of equipment. 

    The credit card information is obvious,  for recurring leasing payments.  

    If one of these companies could sync payments to individual invoices via quickbooks would be great.  I have yet to find one.

    Any suggestions so I can comply?

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    Answered on April 05, 2018 at 01:40 AM

    Inside of this guide, you can find how to setup a recurring payment option:

    How to Setup a Recurring Payment Option

    Regarding SSN - If you want to collect SSN you have to add a sort agreement and an e-signature field to the form, so your customers can agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields): 

    You can also add this Terms of use widget (for the agreement) 

    I moved your last question to a separate thread and we will provide you an answer there shortly -