What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission emails failed

    Asked by 360interest on October 31, 2012 at 07:04 AM

    Hi Jotform,

     

    For some reasons, I am not receiving submissions in mailbox. I have made sure the email notification is set up and the email address is correct. When I tried to test email when setting up, and there's nothing in my mailbox. Same thing in spam folder, there's no sight of the test email.

    Here's the URL of the form:

     

    Hope to hear from you soon,

    Steven

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    JotForm Support

    Answered by mliz on October 31, 2012 at 07:56 AM

    Hi,

    I made a clone of the form and tested the notification email which was successful I did not encounter any errors. I also checked our mail logs and results shows that the our mail server did send the email notice to your address.

    /var/log/jotform/amazonSES.log:[31/Oct/2012:06:09:52 -0400] AmazonSES Sent email to customer@360interest.com - MessageID:0000013ab64c6ad7-796408e6-3e13-4aff-8e13-ce4f33d00230-000000 - RequestId:1c8ade3a-2343-11e2-8f82-653a60645693

    Have you tried looking into the Spam or Bulk folders of your email? The notifications may have been caught by the spam filters. Also please add JotForm Mail IP addresses to your mail server's whitelist, you can find them here:

    Whitelisting JotMails IP Addresses

    Hope you find this information helpful, please let us know if you need further assistance.