Not receiving emails

  • Profile Image
    Asked on October 31, 2012 at 07:12 AM

    I have set up to recieve mails when any of our forms are completed - and notifications should be coming to yet I am not recieving these for any forms?


    Please can you clarify the issue?

  • Profile Image
    Answered on October 31, 2012 at 07:52 AM


    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    Your form should be working fine by now as I remove your email address in our bounce list.

    Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "", respectively.

    Please feel free to contact us if you need any further assistance.