- Miguel342Asked on April 04, 2018 at 10:21 AM
- JotForm SupportJohn_BensonAnswered on April 04, 2018 at 11:42 AM
Please try re-integrating Salesforce to your form by following this guide: https://www.jotform.com/help/271-Flexible-Data-Integration-With-Salesforce
If the issue still persists, please provide the form link and more details so we can assist you properly.
- Miguel342Answered on April 04, 2018 at 01:45 PM
Here's the form, the integration is set up but some of the leads are not going through.
I can send you over the responses that didn't make it through if that helps
- JotForm SupportAdrianAnswered on April 04, 2018 at 02:48 PM
I can see that the Duplicate Check option in the Salesforce integration on your form is set to Use SalesForce Duplicate Rules. This means that if Salesforce decides that a submission is a duplicate (such as having the same email address), the lead won't get saved.
I noticed that you have made lots of tests using duplicate information.
I suggest you set the Duplicate Check option to Always Update Existing Entry.
If you are still having problems, please try removing the integration completely and adding it again.
I have cloned your form and the leads seem to be coming immediately.
Cloned Form URL: https://form.jotform.com/80935808816972