Why I'm not receiving submissions to Google Spreadsheet?

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    sgh_engineering
    Asked on April 04, 2018 at 01:19 PM

    Hi,

    I set up my form to send submissions to a Google Doc in my account. The document was created, but no new submissions are showing up, even though I did two test submissions that went through fine.

    What should I do?

    Thanks,

    Liza

  • Profile Image
    Nik_C
    Answered on April 04, 2018 at 01:59 PM

    I initiated a manual push of submissions, could you please check if they appeared?

    We'll wait for your response.

    Thank you!

  • Profile Image
    sgh_engineering
    Answered on April 04, 2018 at 02:43 PM
    I did receive two submissions with no form data.
    [cid:image001.png@01D3CC1D.A893E920]
    Elizabeth C. Teich
    Marketing Specialist
    SIMPSON GUMPERTZ & HEGER
    781.907.9000 main
    781.907.9116 direct
    781.907.9009 fax
    www.sgh.com
    Send Files
    ...
  • Profile Image
    Nik_C
    Answered on April 04, 2018 at 03:42 PM

    Could you please try re-integrating your form with Google Spreadsheet?

    Here is how to do that:

    1) Remove the existing integration:

    1522870463Screen Shot 2018-04-04 at 9.31

    2) Integrate again:

    1522870507Screen Shot 2018-04-04 at 9.34

    Please be mindful that this will create new Spreadsheet.

    Let us know how that worked.

    Thank you!

  • Profile Image
    sgh_engineering
    Answered on April 04, 2018 at 03:46 PM

    That worked, thanks so much!