I have your form on my wix website but payments are not going through to stripe

  • MattLarson
    Asked on April 4, 2018 at 3:37 PM

    Payment Error

    Payment was unsuccessful. Your credit card was not charged.

    Go back and fix

     

    This is the message that it recieved when people try to pay on the website

  • MattLarson
    Replied on April 4, 2018 at 3:44 PM

    I can't answer this.  That is why I contacted you.

  • MattLarson
    Replied on April 4, 2018 at 3:56 PM

    I think I'm talking to myself

  • MattLarson
    Replied on April 4, 2018 at 4:13 PM

    Does anyone work here?

  • Victoria_K
    Replied on April 4, 2018 at 5:36 PM

    Of course, we are here. 

    From what I can see at the form on the page you shared, I suppose the error occured because of your payment integration being on a test mode:

    1522877692screenshot9mxhx Screenshot 10

    Please change the mode to Live and try again.

    We will gladly assist if the issue happens again, just let us know.

    Thank you!