I'm not receiving notification emails

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    guest_23042493676053
    Asked on October 31, 2012 at 10:47 AM

    Hi, as in the object I don't receive notification emails for form submissions. How is it possible? I've just checked and all is set up well. No error in the digit. The only email I receive is the test. Nothing else. Could you please help me? My account name is almarya and email: puntiepremi@campionigratuiti.eu

    Thank you so much.

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    idarktech
    Answered on October 31, 2012 at 11:07 AM

    Hi,

    Please try to change your form notification's sender email to noreply@jotform.com and check if this fixes the problem. This sometimes prevent notification messages being caught by spam/mail filter and to avoid bounce emails. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to your email field.

    Thanks!

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    guest_23042493676053
    Answered on October 31, 2012 at 11:30 AM

    I've just done this, but still have the problem!

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    pinoytech
    Answered on October 31, 2012 at 11:50 AM

    Hi there,

    I've check your form notification and it seems that you didn't apply my colleagues suggestion about changing Sender Email to noreply@jotform.com. Can you please try to apply my colleague's solution first and if the said issue still persists, do let us know to assists you further.

    Thank you!

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    guest_23042493676053
    Answered on October 31, 2012 at 11:57 AM

    Sorry! Now it's all as you requested.

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    guest_23042493676053
    Answered on October 31, 2012 at 12:01 PM

    Thank you so much! Problem fixed!