What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving notification emails

    Asked by guest_23042493676053 on October 31, 2012 at 10:47 AM

    Hi, as in the object I don't receive notification emails for form submissions. How is it possible? I've just checked and all is set up well. No error in the digit. The only email I receive is the test. Nothing else. Could you please help me? My account name is almarya and email: puntiepremi@campionigratuiti.eu

    Thank you so much.

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    JotForm Support

    Answered by idarktech on October 31, 2012 at 11:07 AM


    Please try to change your form notification's sender email to noreply@jotform.com and check if this fixes the problem. This sometimes prevent notification messages being caught by spam/mail filter and to avoid bounce emails. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to your email field.


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    Answered by guest_23042493676053 on October 31, 2012 at 11:30 AM

    I've just done this, but still have the problem!

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    Answered by pinoytech on October 31, 2012 at 11:50 AM

    Hi there,

    I've check your form notification and it seems that you didn't apply my colleagues suggestion about changing Sender Email to noreply@jotform.com. Can you please try to apply my colleague's solution first and if the said issue still persists, do let us know to assists you further.

    Thank you!

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    Answered by guest_23042493676053 on October 31, 2012 at 11:57 AM

    Sorry! Now it's all as you requested.

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    Answered by guest_23042493676053 on October 31, 2012 at 12:01 PM

    Thank you so much! Problem fixed!