Submitted Forms are not redirected to an external link

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    Asked on April 04, 2018 at 05:04 PM

    My JotForm is here:

    I only see the option to adjust this at the bottom of the 'Build' tab under 'Edit Thank you Page'. I've selected Redirect to External link but the Form only ever displays a generic Thank You page.

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    Answered on April 04, 2018 at 07:28 PM

    I have checked your form and I can see you have configured a condition to display the custom message:


    Please note that since the email field is being filled the custom message is showing upon the submission, if you need to always redirect your users to the custom thank you page you need to delete that condition.

    I hope this helps.