Payments: Disabled products are preventing to submit the form

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    BDAVID
    Answered on April 04, 2018 at 07:13 PM

    Are you referring to the submissions page not loading, or the form getting stuck on "please wait" when attempting to submit it? If that is correct, please let us know what is the exact form where you are experiencing this issue.

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    tristan7117
    Answered on April 05, 2018 at 06:45 AM

    https://form.jotform.com/71908523684161



    This is the page - after people enter their info and submit it gets stuck on waiting 

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    gizem
    Answered on April 05, 2018 at 08:54 AM

    Sorry for any inconvenience caused. I am able to replicate the problem you have. When I tried to submit the clone of your form, I am facing with errors on the browser's console.

    1522931649payment.gif

    I found the reason of the problem. You have disabled some products on your payment field. Unfortunately, they prevent to submit the form.

    1522931682Screen Shot 2018-04-05 at 3.32

    I can suggest you enabling or deleting them for now. By this way, the users will not face any submission errors.

    You can see my test here:1522931697payment2.gif

    I am escalating this problem to our development team, we will contact you via this thread shortly. Thank you for your understanding.

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    olivia
    Answered on May 02, 2018 at 11:55 AM

    Hello @tristan7117,

    The issue should be fixed.

    Thank you.