I don't know my encryption key - HELP

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    kacowper
    Asked on April 04, 2018 at 05:37 PM

    I don't know how long ago it was created and I don't have it.

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    BDAVID
    Answered on April 04, 2018 at 07:45 PM

    Please try searching the key file in your download folder:

    08-11-2017-1502445703.png

    If you don't have it, the already encrypted submissions are lost, as there is no way to decrypt them. Please turn off the encryption feature to avoid losing access to future submissions: 

    encryption-form-settings-page.png

    Please note that if you disable the feature, and enable it again, a new encryption file will work with future submissions only. I would suggest you to read this complete guide before using this feature in any of your forms: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them