Why my autoresponder is not working?

  • Profile Image
    Asked on April 05, 2018 at 02:08 AM

    I just setup 1 form with an email notification that works fine. But the autoresponder email is not being sent out. If I do the "test" email, it is being sent. But if I fill in the form, only the notification email is sent. What have I done wrong in the settings. My username is: albertsa

    Thank you

  • Profile Image
    Answered on April 05, 2018 at 04:49 AM

    I checked your form and the issue is that your Autoresponder is set to be sent to Full name field:

    1522918028Screen Shot 2018-04-05 at 10.4

    And it should be set to be sent to Email field:

    1522918049Screen Shot 2018-04-05 at 10.4

    I changed that for you, so your Autoresponder should work fine now.

    Please check and let us know how it worked.

    Thank you!