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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unique ID field no longer getting picked up by Zapier

    Asked by davidgoebelstate on October 31, 2012 at 12:30 PM

    I have several forms with Unique ID fields that are no longer getting picked up by Zapier.  It was working fine until sometime between yesterday afternoon and this morning.

     

    Showing up fine in JotForm...

     

     

    Missing in Zapier test data...

     

     

    Still missing when pushed to Trello...

     

    Please pass this along to Ertuğrul as he has been working on similar issues with Zapier.  Thanks.

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    Answered by moonzkie on October 31, 2012 at 02:25 PM

    Hi,

    Can you please try to clear your browsers cache and then re-integrate the said integration to your form. See if that fixes the problem.

    Be sure to update us if the problem still persist. Thanks!

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    Answered by davidgoebelstate on October 31, 2012 at 03:22 PM

    Cleared browser cache, but the issue remains.  Not sure cache is even related since Zapier is reading those fields as empty.  I also created a new integration and it's having the same issue.  There must be something else going on.  I suspect it is related to the changes he has recently made regarding empty fields sending no data.  Maybe the hidden field is treated differently or something.

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    JotForm Support

    Answered by Mike_T on October 31, 2012 at 05:19 PM

    Thank you for provided information.

    I have reproduced the problem and escalated it to our Development Team.

    They will get back to you as soon as they can.

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    Chief Technology Officer

    Answered by eee on November 01, 2012 at 05:06 PM

    Hi David,

    Problem has been solved,

    Kindest Regards,

    Ertuğrul.

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    Answered by davidgoebelstate on November 05, 2012 at 11:54 AM

    Ertugrul - I have noticed two new issues...

    1) The Unique ID field is not showing up when setting up a Google Drive integration.

    2) The fields that are showing up are using their field details name instead of their common name.

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    JotForm Support

    Answered by Welvin on November 05, 2012 at 02:13 PM

    Hi David,

    I am sure that our developer Entrugul have been notified about this issues you've found. I know he will look into this and have us a possible update/fixes, but I'm not sure when because they are also currently busy with some other priorities. 

    Thanks

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    Chief Technology Officer

    Answered by eee on November 06, 2012 at 12:00 PM

    Hi David,

    I have assigned the ticket to related developer, it will be solved as soon as possible,

    Thank you for your patience,

    Kindest Regards,

    Ertuğrul.

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    Answered by canerbalci on November 07, 2012 at 04:53 AM

    Hi David,

    Your problem with the field names in Google Drive integration is solved now. Field Names should display correctly and the unique id field is added to the list. Thanks for your feedback.

    Have a nice day