Login: I changed the password, but can't login anymore.

  • Profile Image
    Anna  
    Asked on April 05, 2018 at 07:19 AM

    Dear JotForm team,

    I changed the password, but can't login anymore.

    Can you please help me?

    Best,

    Anna

  • Profile Image
    gizem
    Answered on April 05, 2018 at 09:12 AM

    Hello Anna, 

    I can see your account is active when I check it in our system. Are you facing any errors on the browser's console? If so, could you share with us?

    Also, these guides can help you:
    How to get a console report from most common browsers?
    How to Post Screenshots to Our Support Forum

    Please try to log in again by clearing your browser's caches or in incognito mode.

    As an alternative solution, you can try to reset your password again. You can follow this guide to check further.

    If the issue still persists, feel free to contact us anytime.