I'm having issues with filling in values on my form.

  • indymusiccolab
    Asked on April 5, 2018 at 8:09 AM

    I am the organizer for a ticketed event. I tried the form to see if it works, and i can't seem to change the quantities of tickets, and it also froze up when i tried to input my credit card.


    PLEASE help! I have the event in just over a week.

    Page URL: https://form.jotform.com/80793041403147
  • Kevin Support Team Lead
    Replied on April 5, 2018 at 9:54 AM

    I have been testing your form and I can see the quantities have been configured, please note that the quantities will be available only when you add the product to your form: 

    Im having issues with filling in values on my form. Image 10

    I have also submitted my cloned form and it worked on my end: 

    1522936337screenshot 01 Screenshot 21

    I would recommend you to check the web console since there may be something causing this issue, this guide will help you getting the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    If possible, please provide us a screenshot about it, this guide will help you uploading it with your next reply as the forum does not accept attached images via email responses: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.