Conditions on the form are not working if a product is disabled on the payment field

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    Asked on April 05, 2018 at 09:28 AM

    I have a condition to subtract two fields and provide the summary and it's not working.

    Namely the Total Price - Retainer = Balance

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    Answered on April 05, 2018 at 11:26 AM

    I have checked your JotForm and see that there is only one condition set. The condition seems to be set correctly on the form. As I tested the cloned version of your JotForm, it seems that some of the other field on the form causing some conflict.

    After investigating the issue, I found that the issue is being caused by the disabled product in the PayPal payment field on the form. As I tried to enable the product in the payment field, I see that the condition is working fine. However, I am unable to replicate the same issue with a different form. Could you try enabling the disabled product?

    Also, let me forward the issue to our backend team to investigate the issue further. If there is any update in this regard, you'll be posted here.


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    Answered on April 05, 2018 at 02:58 PM

    When I enabled the enabled the product, the condition started to work again.

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    Answered on May 03, 2018 at 06:51 AM

    Hello @bcpdjs,

    Disable product is working with conditions. Please check you form. The issue should be fixed.

    Thank you.