Why is my Google Spreadsheets integration not working?

  • Profile Image
    Asked on April 05, 2018 at 10:03 AM

    I have integrated my jot form with google spreadsheets but for some reason not all of the data submitted shows up in the sheets.

    For instance I have 30 people submitted their forms and only have data from 15 of them on google.

  • Profile Image
    Answered on April 05, 2018 at 11:19 AM

    Is this the form that you are talking about? https://form.jotformeu.com/80011959304350

    Please note that if you change the form (add/remove/change a question) or the spreadsheet directly, the integration can break.

    To fix this, remove the integration and add it again. A new spreadsheet will be created and all the submissions will be synced.

    I have tried to manually push the submissions to the spreadsheet. Please check and if you notice that the submissions are missing or the new submissions are not syncing, unfortunately, you will have to reintegrate the form to Google Spreadsheets.

    Let us know if you need further assistance.