Not receiving email submission notifications?

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    katic
    Asked on October 31, 2012 at 02:06 PM

    Tried to change the reply address, but still not working.  I can't even get a test email to come thru. 

  • Profile Image
    moonzkie
    Answered on October 31, 2012 at 02:19 PM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Note: The Test Email function in the Email Alerts screen can only send to the address associated with your JotForm account. It was made this way to prevent abuse from spammers. To test your newly added recipient emails, you must send a real submission to your live form.

    Just please let us know if you need any further assistance. Thank you so much!