What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email submission notifications?

    Asked by katic on October 31, 2012 at 02:06 PM

    Tried to change the reply address, but still not working.  I can't even get a test email to come thru. 

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    Answered by moonzkie on October 31, 2012 at 02:19 PM


    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    Note: The Test Email function in the Email Alerts screen can only send to the address associated with your JotForm account. It was made this way to prevent abuse from spammers. To test your newly added recipient emails, you must send a real submission to your live form.

    Just please let us know if you need any further assistance. Thank you so much!