Not receiving email notifications

  • OldGuard
    Asked on April 5, 2018 at 2:42 PM

    Hi I made some edits to the form and now I am not receiving notifications via email to info@oldguardgraphics.com.  I did have conditional logic in place prior where if a sales rep was selected it would email them  directly but I deleted all of these today.

    The form submissions are being received in the jot form inbox, but not email.

    form is: OLD GUARD GRAPHICS - Greek Shop Art Request

    https://www.jotform.com/build/71454549697169

    Page URL: https://oldguardgreekshop.myshopify.com/pages/custom-art
  • Adrian
    Replied on April 5, 2018 at 3:34 PM

    You are not receiving the Email Notifications because you have set up a condition for when the email should be sent and you have disabled that condition.

    Not receiving email notifications Image 10

    If you want to receive email notifications no matter what the user answers, please delete that condition.

    If you want to receive email notification only when the user answers No to the question Do you have a Sales Rep then please Enable that condition.

    Let us know if you need further assistance.