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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Info not going through to my inbox correctly

    Asked by jburt2 on October 31, 2012 at 03:48 PM

    1. The info that a client sends through the JOT form is not displaying in my email when it arrives.

    2. I re-created the fields to fix that problem

    3. Now I am getting the info but only when I login to see the submissions, it is still not going to my linked email(beltdisplays@gmail.com) properly. Has most of the fileds not displaying right.

    Page URL:

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    Answered by moonzkie on October 31, 2012 at 04:02 PM


    This can be fixed by recreating your form notification.

    To delete your notification:

    1.  Go to Setup & Embed
    2.  Click Email Alerts
    3.  Click on Notification (or whatever you renamed it to)
    4.  In the Compose Email wizard, click Delete Email

    After deleting the old notification, create another notification mail:

    1.  Click Email Alerts
    2.  Click Add New Email
    3.  Choose Notification then click Next
    4.  Complete the wizard

    Hope you find this useful.

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    Answered by jburt2 on October 31, 2012 at 04:24 PM

    Worked perfectly, thanks alot.