Hide Empty Fields on Email is not working

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    HRCRI
    Asked on April 05, 2018 at 04:42 PM

    On one of our forms, the option to hide empty/un-filled form fields on the email submission we receive does not work.  We consistently see those empty fields.  Can you help fix this?

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    EltonCris
    Answered on April 05, 2018 at 05:28 PM

    Might be due to the customization applied to the email template.

    If "hide empty fields" isn't working, we always suggest deleting the existing notification and create a new one. After that, carefully remove the image logo and insert the text you want. Use Ctrl+Shift+V keys when you paste a text so the text formatting copied from the other source won't be carried over.

    If the problem still persists, let us know so we can assist you further.