I cannot edit the Thank You page in Card forms

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    Asked on April 05, 2018 at 04:57 PM

    Hello, I am trying to customize my thank you page following the directions found at https://www.jotform.com/help/211-Setting-up-the-Thank-You-Page but when I go to my settings I don't have the "Thank You Page" option on the left hand side menu.  See attached screenshot. Please advise.

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    Answered on April 05, 2018 at 05:42 PM

    We apologize for the inconvenience caused. The user guide was created for the Classic layout form, so it was different.

    Since you are using Card Form layout, the Thank You page settings is different. It is now in the BUILD tab as well and at the very bottom of the form layout.

    See the screenshot below for guidance:

    1522964426zzz 2018-04-06 05.36.58.png

    Click on the EDIT THANK YOU PAGE button to open the TY page settings.

    Let us know if you are not able to do this.



    We will create a user guide for the Card Forms version as well. We apologize for the inconvenience caused.

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    Answered on April 06, 2018 at 12:43 PM
    Thanks for getting back to me on this. It still doesn't let me edit the
    thank you page when I click the bottom link. It does let me change the icon
    but I want it to show the form data land add a button like you could on the
    Classic Layout Form. Is that possible?
    Thanks again for your help. Much appreciated!
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    Answered on April 06, 2018 at 01:22 PM

    For changing the image logo, you can double click on the image in order for the right panel to appear where you can replace the image.

    With regard to the formatting, unfortunately, you are limited to such a layout with using card forms. Changing the form to a classic format (multiple questions in one page), will allow you to have better control over your thank you page, but switching it back to card forms will erase the layout you have created.

    If you have additional questions, please let us know.