Matrix not calculating in Form Calculation widget

  • elianaleader
    Asked on April 5, 2018 at 5:32 PM

    Hello, I am working on putting together a fairly complex registration form. I have made several input/matrix tables, using radio buttons, with calculation values for every cell in every matrix. I am then using form calculations widget to calculate the total number from the matrix. I followed https://www.jotform.com/help/343-How-to-Perform-Form-Calculation-in-the-Matrix-Field to set this up.

    Before I even started adding multiple tables together I wanted to test the calculation of one matrix together, in the "total for all adults" form calculation section of page 2, however it is not calculating at all. Can you please let me know where I went wrong?

    Thank you!

  • Victoria_K
    Replied on April 5, 2018 at 6:08 PM

    Hello, I have checked the form you shared. The calculations seem to be fine. 

    But, I suppose that you are using the 'Fill Form' option when testing. I am not 100% sure why, but this is not the right way to check widgets, sometimes user action is required. So, I have tested your form manually and got correct results:

    1522965977screencast3 Screenshot 10

    However, you can remove the last "+" to be sure:

    1522966077screenshot3b3bc Screenshot 21

    We will gladly assist if you need more help, just let us know.

  • elianaleader
    Replied on April 10, 2018 at 11:07 AM

    Unfortunately the "Total for adults" calculation is still not working. As you can see below I have set up all the others and they are working fine, but not the adult calculation. I did not use auto-fill, I did everything manually. 


    1523372836jotformp19 Screenshot 10

  • Nik_C
    Replied on April 10, 2018 at 12:07 PM

    That field has few extra plus signs:

    1523376393Screen Shot 2018 04 10 at 6 Screenshot 10

    So that is the reason why it is not working.

    Please remove them and check if the issue persists.

    Thank you!