Matrix not calculating in Form Calculation widget

  • Profile Image
    elianaleader
    Asked on April 05, 2018 at 05:32 PM

    Hello, I am working on putting together a fairly complex registration form. I have made several input/matrix tables, using radio buttons, with calculation values for every cell in every matrix. I am then using form calculations widget to calculate the total number from the matrix. I followed https://www.jotform.com/help/343-How-to-Perform-Form-Calculation-in-the-Matrix-Field to set this up.

    Before I even started adding multiple tables together I wanted to test the calculation of one matrix together, in the "total for all adults" form calculation section of page 2, however it is not calculating at all. Can you please let me know where I went wrong?

    Thank you!

  • Profile Image
    Victoria_K
    Answered on April 05, 2018 at 06:08 PM

    Hello, I have checked the form you shared. The calculations seem to be fine. 

    But, I suppose that you are using the 'Fill Form' option when testing. I am not 100% sure why, but this is not the right way to check widgets, sometimes user action is required. So, I have tested your form manually and got correct results:

    1522965977screencast3.gif

    However, you can remove the last "+" to be sure:

    1522966077screenshot3b3bc.png

    We will gladly assist if you need more help, just let us know.

  • Profile Image
    elianaleader
    Answered on April 10, 2018 at 11:07 AM

    Unfortunately the "Total for adults" calculation is still not working. As you can see below I have set up all the others and they are working fine, but not the adult calculation. I did not use auto-fill, I did everything manually. 


    1523372836jotformp19.png

  • Profile Image
    Nik_C
    Answered on April 10, 2018 at 12:07 PM

    That field has few extra plus signs:

    1523376393Screen Shot 2018-04-10 at 6.06

    So that is the reason why it is not working.

    Please remove them and check if the issue persists.

    Thank you!