My submissions are missing

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    BaitMeTreats
    Asked on April 05, 2018 at 07:18 PM

    Hi twice this week I was told forms were submitted by two diff people and I see nothing in email or on your website. Can you please assist?

    I use WordPress

    Thank you.


    Lynn

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    Jan
    Answered on April 05, 2018 at 08:50 PM

    If the form submission is not showing on the Submissions page, then the form was not submitted. 

    I checked your webpage and I did a test submission. After hitting the Submit button, it just shows the "Please wait..." message. Here's a screenshot:

    152297567704-06-2cz9p.png

    It is possible that your users experienced the same thing. They thought the form was submitted but it is not.

    Please re-embed your form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Hope that helps. Thank you.

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    BaitMeTreats
    Answered on April 06, 2018 at 08:55 AM

    Thanks I will try this

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    BaitMeTreats
    Answered on April 06, 2018 at 09:12 AM

    Thank you that fixed it!

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    Jan
    Answered on April 06, 2018 at 10:39 AM

    Glad to hear that. If you need further assistance, please do not hesitate to contact us. We are here to assist you. Thank you.