My Account is Auto suspended

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    LaTara Marshall 
    Asked on April 05, 2018 at 08:26 PM


    I was trying to create a form and my account was auto suspended. When I looked this up on a forum it said something about creating a log-in form. 

    The form that I am creating is NOT a log-in form. It has passphrase on it, but that is not a password to log in. 

    It is a phrase that 2 people who are using the form agree upon so that I can connect their accounts. 

    Please advise


  • Profile Image
    Answered on April 05, 2018 at 10:36 PM

    Your account (latara) is currently suspended. Our phishing detector tool automatically suspended your account. This form (QP Buyer Form) triggered the suspension. I checked the form and I can see that there is a "Passphrase" field.

    Collecting sensitive information is not allowed here in JotForm. Please check our terms of use.


    We need to delete the guilty field (Passphrase) so that we can reactivate your account. If that is okay with you, please let us know.

    We will wait for your reply. Thank you.