- louisdinhvanAsked on April 05, 2018 at 09:54 PM
Could you please help me to merge my invoice, I was upgraded my account but I first-time was wrong the package then I replace another package, the system took out a split 2 invoice. Please help me to merge these invoice into 1 invoice. Thank you very much.
my username is louisdinhvan
- JotForm SupportNik_CAnswered on April 06, 2018 at 02:14 AM
When you switch from one plan to another payment processor will automatically prorate the charge, so that's why two invoices.
You actually changed from one plan (Storage) to another one (Bronze), so that's why two invoices.