form notification emails are not coming through

  • Profile Image
    CompassDC
    Asked on April 06, 2018 at 08:39 AM

    Hello,

    We have had at least two forms get submitted online recently that haven't come through via email to us. I can see that the form was completed on the Jotform website, but we never received an email notification that it was completed. I have two questions:

    1. How can we ensure that all forms come through to our email in the future?

    2. How can I manually generate the email from the Jotform website so that we can have an email record of the form and attachments?

    Thank you!

  • Profile Image
    tina
    Answered on April 06, 2018 at 10:18 AM

    I have checked your account and saw that you have several forms. Could you please provide us the form URLs that the issue encounters so we can assist you more efficiently?

    Also, I recommend you to check this guide, it may help you:

    Why Am I Not Receiving Email Notifications