Subscription:payment problems

  • Thgirwycats
    Asked on April 6, 2018 at 11:03 AM

    I just upgraded to the highest level but I went through some of the other, we were charged $190 for the month.  it was only supposed to be $99.

  • Richie JotForm Support
    Replied on April 6, 2018 at 12:09 PM

    I have checked your invoices and you have upgrade from Silver to Gold monthly and lastly to Bronze Yearly. The $190 is for the Bronze yearly subscription you have upgraded.

    Hope this information helps.

    Please let us know if you have further questions.