Why is my account suspended?

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    Robert Watkins 
    Asked on April 06, 2018 at 03:13 PM

    Hi, my account login says “suspended” but I haven’t received any notice letting me know why. My forms have been disabled automatically and my future employees can’t apply. Help!

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    david
    Answered on April 06, 2018 at 03:54 PM

    We do not allow for the collection of credit card details through forms.  Your "Secure Credit Card" form requests such details  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you would like, we can remove the field from your form and activate the account.

  • Profile Image
    Robert Watkins 
    Answered on April 06, 2018 at 04:43 PM
    I’m so sorry, I wasn’t aware that was against a law. Please delete the form
    and grant my access to my account
    ...
  • Profile Image
    Robert Watkins 
    Answered on April 06, 2018 at 05:43 PM
    I have people emailing me constantly trying to apply for our open positions
    so do whatever you need to do to get our forms back online.
    You can delete our credit card form entirely. I didn’t know it was illegal
    to collect cards that way and I definitely won’t attempt it again.
    ...
  • Profile Image
    Jan
    Answered on April 06, 2018 at 09:57 PM

    I have now deleted the guilty form. Your account (robekins) is now activated.

    Thank you for your cooperation.

  • Profile Image
    Robert Watkins 
    Answered on April 07, 2018 at 09:43 AM
    Thank you but it still has my account suspended and I can't login to my
    jotform account. The applications are working on my website but I can't
    access the backend
    ...
  • Profile Image
    Jan
    Answered on April 07, 2018 at 12:21 PM

    Upon checking, I can verify that your account is active. Please provide your public IP address so that we can add it to our whitelist. You can use this website to capture your public IP address.

    We will wait for your response. Thank you.

  • Profile Image
    Robert Watkins 
    Answered on April 07, 2018 at 12:43 PM
    Here is my public IP Address:
    24.211.76.162
    Thank you!
    ...
  • Profile Image
    Jan
    Answered on April 07, 2018 at 01:54 PM

    I have now added your IP to our whitelist. Please restart your browser and try logging in.

    Thank you.