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Robert WatkinsAsked on April 6, 2018 at 3:13 PM
Hi, my account login says “suspended” but I haven’t received any notice letting me know why. My forms have been disabled automatically and my future employees can’t apply. Help!
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David JotForm SupportReplied on April 6, 2018 at 3:54 PM
We do not allow for the collection of credit card details through forms. Your "Secure Credit Card" form requests such details As per our terms of use:
https://www.jotform.com/terms/
Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.
We have recently needed to become much strict on this due to becoming PCI compliant. This required removing any currently stored credit card data from our system.
If you require payment authorization, that can be done through one of our many payment processors:
https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
If you would like, we can remove the field from your form and activate the account.
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Robert WatkinsReplied on April 6, 2018 at 4:43 PMI’m so sorry, I wasn’t aware that was against a law. Please delete the form
and grant my access to my account
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Robert WatkinsReplied on April 6, 2018 at 5:43 PMI have people emailing me constantly trying to apply for our open positions
so do whatever you need to do to get our forms back online.
You can delete our credit card form entirely. I didn’t know it was illegal
to collect cards that way and I definitely won’t attempt it again.
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JanReplied on April 6, 2018 at 9:57 PM
I have now deleted the guilty form. Your account (robekins) is now activated.
Thank you for your cooperation.
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Robert WatkinsReplied on April 7, 2018 at 9:43 AMThank you but it still has my account suspended and I can't login to my
jotform account. The applications are working on my website but I can't
access the backend
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JanReplied on April 7, 2018 at 12:21 PM
Upon checking, I can verify that your account is active. Please provide your public IP address so that we can add it to our whitelist. You can use this website to capture your public IP address.
We will wait for your response. Thank you.
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Robert WatkinsReplied on April 7, 2018 at 12:43 PMHere is my public IP Address:
24.211.76.162
Thank you!
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JanReplied on April 7, 2018 at 1:54 PM
I have now added your IP to our whitelist. Please restart your browser and try logging in.
Thank you.