- JotForm SupportKevin_GAnswered on April 06, 2018 at 06:13 PM
Apologies for the inconveniences this may have caused to you.
I have been testing the issue and I can see this only happens when you have disabled products, either removing or enabling them works.
In the meantime you may enable or delete such products, I will also pass this thread to our second level in order to get this resolved, we will keep you updated via this thread.
- JotForm SupportNeilVicenteAnswered on April 12, 2018 at 04:56 AM
We have fixed the bug that is related to disabled products. However, we tested your form and it seems to produce a Braintree 'authentication error'.
Upon further inspection, we found out that your integration is in 'sandbox' mode, yet you are using live credentials.
Please be informed that you cannot use live credentials for sandbox testing. You must register a sandbox Braintree account in order to process sandbox transactions.
Hope this helps.