- michelleamyphotographyAsked on April 06, 2018 at 07:19 PM
Hi, I received an email telling me I needed to upgrade my account in order to receive payments from clients because with the free account I was only permitted to receive 3 payments and I had already received 2. I upgraded my account to Bronze and then I noticed I had a lot of submissions that had not received a payment but they were pending my approval, so I approved them. When I did this, I was alerted I needed to upgrade once again because I was over my limit, even though there weren't payments on these submissions. So I upgraded again to Silver. I got very confused. Obviously I was charged for both upgrades, but is it possible to refund me for the Bronze upgrade? Even though the second upgrade was not really necessary I will accept that I made it, but I appreciate if I didn't have to pay for both upgrades!
Please let me know. Thank you!
- JotForm SupportliyamAnswered on April 07, 2018 at 01:13 AM
I have forwarded to our billing department the request for refund for your Bronze subscription. However, by your upgrade through Paypal, this resulted to a double subscription. Currently you have a Silver and a Bronze subscription.
We actually have a better process with subscription payments through credit card. Making upgrades and downgrades are easier through this method since the payment system that handles this can do pro-rated upgrades and downgrades. Unfortunately, with Paypal, this is not possible.
With this, may I recommend to please login on your Paypal account and look for the subscription which you have paid under Bronze and cancel it. And once you do, please notify us so we can ensure that your account's status shall not be affected by the cancellation from Paypal.
You can search for this subscription ID for reference:
Subscription ID: S-8JK27385B9205224L
With regard the payments you have received through your form, can you tell us that you actually never received payments to your Paypal account and just confirmed the pending payment submissions you have made through your form?