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    Contact form not appearing correctly in Firefox

    Asked by 360interest on November 01, 2012 at 01:17 AM

    Hi, I have set up contact form with blue envelope theme from the free template section but it is not appearing correctly in Firefox. When I preview it on Jotform, or view it in Internet Explorer, there's no problem, but on my website, the lower part looks like it's cut off. How can I fix this?

    Page URL:
    http://www.360interest.com/contact-us

    Screenshot
    contact form JotForm problem template
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    JotForm Support

    Answered by liyam on November 01, 2012 at 02:05 AM

    Hello 360interest.  I noticed that your form is enclosed by a <pre> </pre> tag.

    Can you add a style to the said tag and change the opening tag to like this:

        <pre style="height: 560px;">

    Please let us know if you need further assistance.

    Thanks.

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    Answered by guest_23051370960043 on November 01, 2012 at 02:12 AM

    Hey liyam,

    Thanks for your reply. Sorry, I am new to this. Where do I change the

    tag? Is this where I should change it?

    <p>&nbsp;</p>
    <script type="text/javascript" src="//form.jotform.us/jsform/23049407153146"></script>

     

     

    Thanks.

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    JotForm Support

    Answered by liyam on November 01, 2012 at 02:50 AM

    You will need to change it on your website backend.  You'll need to edit the contents of your contact-us page.

    On your WYSIWYG editor on your Magento CMS, click on the HTML icon to open the pop-up where you can modify your HTML source (Assuming that the contact-us page can be edited on the CMS tab > Page Information > Content on your backend).

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    Answered by guest_23051370960043 on November 01, 2012 at 03:07 AM

    Hi liyam,

    Thanks for your information. I have looked through it and there's no sight of <pre></pre> tag?

     

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    JotForm Support

    Answered by liyam on November 01, 2012 at 03:14 AM

    Thanks for your response, 360interest. Since it does not appear there, It's probably somewhere in the template.  But I don't think it's necessary to modify it. 

    Can you simply enclose the script with a div or a paragraph tag with the same style property?

    Example: <p style="height: 560px;"> <script..... ></p>


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    Answered by 360interest on November 01, 2012 at 03:56 AM

    Hi liyam,

    I have got it working with iframes. Thanks a lot :)

    Have a great day!

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    JotForm Support

    Answered by idarktech on November 01, 2012 at 04:25 AM

    @360interest

    I just removed the float left attribute on your form's css. It should be on the center now. Thanks!

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    JotForm Support

    Answered by idarktech on November 01, 2012 at 04:27 AM

    Also, please restore your iframe width value to 100% to avoid cut off on the right side. Thanks!

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    Answered by onlineworkathome3 on April 10, 2013 at 07:16 AM

    Hi JotForm Support, Me also had this problem, i cannot fix , can u please paste full embedded code here for Blue envelope Theme contact form"..

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    Answered by pinoytech on April 10, 2013 at 09:20 AM
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    Answered by rebelgrapher on April 15, 2013 at 04:01 AM

    I had the exact same problem and it was solved like in this thread ( <pre style="height: 560px;">). But no it doesn't work anymore. Can you help me with that?

    http://www.zink-fenster.de/unternehmen/kontakt

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    JotForm Support

    Answered by Welvin on April 15, 2013 at 04:34 AM

    @rebelgrapher,

    Please create a separate thread about your issue. Use this link: http://www.jotform.com/answers/answer.php?.

     

    Thanks