Issue logging in

  • Asha Bonaparte
    Asked on April 7, 2018 at 1:38 PM

    I just tried to log-in to view my account and I got a message saying login error: SUSPENDED.  What does that mean?

  • John_Benson
    Replied on April 7, 2018 at 2:44 PM

    I checked the email address (ashakm@aol.com) and I did not find any JotForm account associated with it.

    Please provide any of these following so we can investigate it further:

    - account username

    - the correct email address registered to the account

    - form link associated with the account

    - the website where the form is embedded

    We'll wait for your reply. Thank you.