- AlexisAsked on April 07, 2018 at 07:58 PM
Hi, I couldn't get into my account so I reset the password, but now its saying my account is SUSPENDED. How do I get it restored?
- JotForm SupportjonathanAnswered on April 07, 2018 at 08:15 PM
Scams. You agree that you will not use the JotForm Service or any form(s) you create using the JotForm Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.
Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.
Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.
You have form that was flagged as phishing form by the Phishing detector. You cannot use the form to capture credit card account data.
You have to comply first to the terms and agree to delete/remove the illegal form from your account before we can request for reactivation of your account.
Let us know if instructions are not clear.