May I get my account restored?

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    Asked on April 07, 2018 at 08:32 PM


    I received an email saying that I need to delete a form and then my account will be restored.  However, I am still unable to log in so that I may delete the form.  Please advise.

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    Answered on April 07, 2018 at 09:40 PM

    I already proceeded to delete the fields from your forms in order to reactivate your account, I also deleted some passport number fields since it's considered as sensitive data and we would need some sort of proof that the information is required for your business.

    Also, I noticed that your JotForm profile email address is under a free email (Gmail), please updated it with your corporate email address (under a custom domain). 

    If you have more questions, please  let us know.