Why is that the time stamp of the submission has 1 hour difference than the actual real local time?

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    darliechloe
    Asked on April 08, 2018 at 11:50 AM

    Hi , 

    I have tried made a submission myself at 11:30 HK time but in the excel the timestamp says "10:30"   and the pdf of each submission says "10:30" (and yet the name of pdf is also correct 11:30).  Is it my side my setting problems or it's the system? 

    Thanks,

    Chloe


    15232022293.png

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    Kiran
    Answered on April 08, 2018 at 01:20 PM

    Could you check if the correct time zone is selected for your account in the settings page?

    https://www.jotform.com/myaccount/settings

    1523207998TimeZone.png

    If not, please change the time zone setting to your time zone and see if the correct time is being displayed in the submission.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    darliechloe
    Answered on April 09, 2018 at 08:43 AM
    Thanks. I've just set it as Hong Kong. Think should be okay now. Thanks
    for quick feedback!
    Chloe
    ...
  • Profile Image
    Kiran
    Answered on April 09, 2018 at 10:03 AM

    Great! Thanks for updating us that the issue is now resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!