Account Suspended

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    Kimberly Harris 
    Asked on April 08, 2018 at 03:33 PM

    Hello, I realized that my account was suspended, I believe for requesting sensitive information. I apologize for not fully reading JotForm's terms and conditions prior to creating my form and would like to determine which information I should remove from my form in order to be in compliance again.

    Thank you.


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    BDAVID
    Answered on April 08, 2018 at 04:28 PM

    Your account has been reactivated, and we have deleted the following fields from your form: http://www.jotform.us/form/80915033284151 

    1523219202passport.png

    1523219235fields.png

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    kimberlynharris
    Answered on April 08, 2018 at 05:43 PM

    Thank you for your response. Can I re-insert the passport fields if I
    include an e-signature widget, as directed in the response to this post (
    https://www.jotform.com/answers/1437939-I-ve-been-locked-out)?

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    BDAVID
    Answered on April 08, 2018 at 06:32 PM

    You can request the Passport information, only if you comply with the following:

    1) Using encrypted forms, which you are using already.

    2) Adding a signature field, such as the E-signature widget: https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    3) Also, add the terms and conditions in your form, so users agree to provide the passport information.

    4) Avoid requesting the user to upload a photo copy of the passport.

    Let us know if you have more questions.

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    kimberlynharris
    Answered on April 08, 2018 at 06:37 PM

    Great. Thank you very much for your response!

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    BDAVID
    Answered on April 08, 2018 at 06:38 PM

    You are welcome! :-)