account locked out

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    Demetrius Townes  
    Asked on April 08, 2018 at 05:04 PM

    I am locked out of my account. Needs help

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    Answered on April 08, 2018 at 05:28 PM

    I checked the account/username dtownes23  and I found that it was actually suspended already due to violation to Terms of Use.

    Scams. You agree that you will not use the JotForm Service or any form(s) you create using the JotForm Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

    Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information
    . You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

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    Answered on April 08, 2018 at 06:43 PM
    Ok can we fix or just erase whatever is causing the violation
    Sent from my iPhone
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    Answered on April 08, 2018 at 06:58 PM

    Can you please share also to us the URL of your website were the form was used.

    We need more information about how the form was being used before we can request for reactivation of your account and other forms.

    Thank you.