What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form's paypal link isn't working

    Asked by guest_23053692092048 on November 01, 2012 at 09:21 AM

    Hi There,  I have a form that isn't working (and it previously worked fine).  When people go to pay by paypal, it takes them to a Paypal "Sandbox."  I have uploaded a screenshot of the page.

    Page URL:
    http://www.jotformpro.com/form/2165228794

    Screenshot
  • Profile Image

    Answered by jmsm on November 01, 2012 at 09:26 AM

    Having same problem here .. 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 01, 2012 at 09:48 AM

    Hello,

    We're sorry for this inconvenience. This seems to be caused by an update made to our Paypal integration system.

    I have alerted our developers regarding this problem. We will have this resolved ASAP.

  • Profile Image

    Answered by positiveplans on November 01, 2012 at 09:51 AM

    I have the same problem and is causing me some issues - please let us know ASAP

  • Profile Image

    Answered by positiveplans on November 01, 2012 at 07:06 PM

    any update

  • Profile Image
    JotForm Support

    Answered by jonathan on November 01, 2012 at 07:40 PM

    @positiveplans

    Hi, this seems to be fixed already.

    I test submitted the OP's original form, and it got submitted to Paypal.

    Please check.

    Thanks.

  • Profile Image

    Answered by PSAK9 on November 01, 2012 at 08:04 PM

    Jonathan,

    Thank you so much!  I appreciate your assistance!  Very happy to have it back and working!