Unable to submit the form

  • Profile Image
    TantrumTheatre
    Asked on April 09, 2018 at 07:48 AM
    3 of our forms are now working as expected using the pre-populated html reference.
    Unfortunately, the other 2 forms that use this coupon code and are linked using the same reference format, no longer work at all regardless of using the coupon-input reference or not.
    When the form is filled out, and the "submit" button is pressed, nothing happens.

    - https://form.jotform.com/73368753625971?coupon-input=EARLYBIRD  AND
    - https://form.jotform.com/73368963725975?coupon-input=EARLYBIRD

    Please let me know that this will be fixed promptly, as these forms are live on our website.

    Regards.

  • Profile Image
    Kiran
    Answered on April 09, 2018 at 07:54 AM

    I have tried submitting the form and was not able to submit it and even on cloned form. As I investigate the issue further, I see that there are 2 conditions set on the form trying to send a value to payment field.

    152327475909042018_17180810.png

    Also, the field WorkshipSession is hidden on the form. Please try disabling/deleting the conditions and then submit the form which should be working fine. 

    Please get back to us if the issue still persists. We will be happy to assist you further.