Not receiving submissions via email.

  • Profile Image
    winterswind
    Asked on April 09, 2018 at 09:32 AM

    Applications filled on my website:

    www.winterswindpoodles.com  are not going to either my gmail account or the inbox on jot form. 

    Help!  I'm losing sales!

  • Profile Image
    BDAVID
    Answered on April 09, 2018 at 11:32 AM

    Is this the form in question? https://form.jotform.com/winterswind/puppy_application 

    Is there any error message received when pressing the submit button? Would you allow us to do a real submission in your form to reproduce the issue?

  • Profile Image
    winterswind
    Answered on April 09, 2018 at 12:43 PM
    Ye, that’s the form. I did 3 tests this morning. They go my jotform but not my gmail.
    You can do a real submission!
    Thank you!
    Sent from my iPad
    ...
  • Profile Image
    BDAVID
    Answered on April 09, 2018 at 01:25 PM

    I have checked that form, and the reason why you are not getting notifications via email, is because you have not setup your email address in the recipients list, it is empty:
    1523294692missing_001.png

    Please set it up, and let us know if you need more help.

    https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email