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winterswindAsked on April 9, 2018 at 9:32 AM
Applications filled on my website:
www.winterswindpoodles.com are not going to either my gmail account or the inbox on jot form.
Help! I'm losing sales!
Page URL: http://www.winterswindpoodles.com -
David JotForm Support ManagerReplied on April 9, 2018 at 11:32 AM
Is this the form in question? https://form.jotform.com/winterswind/puppy_application
Is there any error message received when pressing the submit button? Would you allow us to do a real submission in your form to reproduce the issue?
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winterswindReplied on April 9, 2018 at 12:43 PMYe, that’s the form. I did 3 tests this morning. They go my jotform but not my gmail.
You can do a real submission!
Thank you!
Sent from my iPad
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David JotForm Support ManagerReplied on April 9, 2018 at 1:25 PM
I have checked that form, and the reason why you are not getting notifications via email, is because you have not setup your email address in the recipients list, it is empty:
Please set it up, and let us know if you need more help.
https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email