Form printing issue: the form is leaving off the top portion when printing

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    adhdclinic
    Asked on April 09, 2018 at 10:01 AM

    The form is leaving off the top portion when printing:

    Today's date: *
      JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember Month   12345678910111213141516171819202122232425262728293031 Day   201920182017201620152014 Year
    Doctor: *
    John C. Burnside Kristeen R. Spratley
    Patient name: *
    First Name Last Name
    Patient E-mail: (If minor: parent's email.) *
    Do You Have an Appointment Scheduled?
      JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember Month   12345678910111213141516171819202122232425262728293031 Day   201920182017201620152014 Year

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    BDAVID
    Answered on April 09, 2018 at 12:03 PM

    I just tried printing the form, and it prints all fine:

    1523289769printingform.gif

    Can you share a screenshot to illustrate what you meant? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

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    adhdclinic
    Answered on April 09, 2018 at 12:43 PM
    Can you send me what you printed because my form is priting all the information but not in the right order?

    John C. Burnside M.D.
    Kristeen R. Spratley M.D.
    Gary Barnard PhD.

    ADHD Clinic of San Antonio
    13535 Jones Maltsberger Rd.
    San Antonio, Texas 78247
    Phone (210) 496-5437
    Fax (210) 496-2804

    Office Hours are Mon-Thur 9-6 Closed Fridays

    ...
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    BDAVID
    Answered on April 09, 2018 at 01:15 PM

    You may find the file in this link: https://drive.google.com/file/d/1S38SQoCqUUgE8s8zL8z91r_LBX3QANEj/view?usp=sharing 

    Are you printing it as I did on my previous example? What browser are you using?

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    adhdclinic
    Answered on April 09, 2018 at 01:43 PM
    We print from our email. Microsoft 2010

    John C. Burnside M.D.
    Kristeen R. Spratley M.D.
    Gary Barnard PhD.

    ADHD Clinic of San Antonio
    13535 Jones Maltsberger Rd.
    San Antonio, Texas 78247
    Phone (210) 496-5437
    Fax (210) 496-2804

    Office Hours are Mon-Thur 9-6 Closed Fridays

    ...
  • Profile Image
    BDAVID
    Answered on April 09, 2018 at 01:58 PM

    So, are you actually printing the email notification from your Microsoft account? If that is correct, please note that the email notification layout is different, so if you are looking to print the form as it looks online with users data in it, you should follow this guide: https://www.jotform.com/help/335-How-to-Print-the-Form-with-the-Users-Data 

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    adhdclinic
    Answered on April 09, 2018 at 02:43 PM
    We have always printed this way . The problem is that is rearranging the information.
    The top portion of the form is being dispersed throughout the form. It hard to explain but I can't really send you an example because of HIPPA regulations. Let me go in and put in my info and I'll send that to you. I checked the form at the Jot form site and it looks right and I can click on PDF and it prints fine but the emailed version to us does not.

    John C. Burnside M.D.
    Kristeen R. Spratley M.D.
    Gary Barnard PhD.

    ADHD Clinic of San Antonio
    13535 Jones Maltsberger Rd.
    San Antonio, Texas 78247
    Phone (210) 496-5437
    Fax (210) 496-2804

    Office Hours are Mon-Thur 9-6 Closed Fridays

    ...
  • Profile Image
    adhdclinic
    Answered on April 09, 2018 at 02:43 PM
    This is the only form that has been affected

    John C. Burnside M.D.
    Kristeen R. Spratley M.D.
    Gary Barnard PhD.

    ADHD Clinic of San Antonio
    13535 Jones Maltsberger Rd.
    San Antonio, Texas 78247
    Phone (210) 496-5437
    Fax (210) 496-2804

    Office Hours are Mon-Thur 9-6 Closed Fridays

    ...
  • Profile Image
    Jed_C
    Answered on April 09, 2018 at 03:53 PM

    Was the format of the affected form good in the past or it's been like this since you have started creating this form?

    Also, are you able to attach some screenshots showing what the format should look like vs to what it actually look like? You can blurred out sensitive information. 

    Guide:

    How to attach a screenshot — https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward for your response. 

  • Profile Image
    adhdclinic
    Answered on April 09, 2018 at 04:43 PM
    If you pull up the form under email submissions in settings and see the form as it prints but if you click on from fields you will see the order that the form in which the form is built. It is as if the entire top of the form has moved.




    John C. Burnside M.D.
    Kristeen R. Spratley M.D.
    Gary Barnard PhD.

    ADHD Clinic of San Antonio
    13535 Jones Maltsberger Rd.
    San Antonio, Texas 78247
    Phone (210) 496-5437
    Fax (210) 496-2804

    Office Hours are Mon-Thur 9-6 Closed Fridays

    ...
  • Profile Image
    adhdclinic
    Answered on April 09, 2018 at 04:43 PM




    This is how it is printing; and the second is how it should be printing.
    If I go to the PDF version in the Jot Form account then I can print it. The email submission is the one that is rearranged.
    Up until last week it was printing fine. It is an old form.




    John C. Burnside M.D.
    Kristeen R. Spratley M.D.
    Gary Barnard PhD.

    ADHD Clinic of San Antonio
    13535 Jones Maltsberger Rd.
    San Antonio, Texas 78247
    Phone (210) 496-5437
    Fax (210) 496-2804

    Office Hours are Mon-Thur 9-6 Closed Fridays

    ...
  • Profile Image
    BDAVID
    Answered on April 09, 2018 at 04:58 PM

    Your screenshots are not posting to this thread correct, please one try one more time.

    1) Open the link of this thread in your browser first, link: https://www.jotform.com/answers/1438983 

    2) Upload the image as shown in the guide we have share with you, following step 2 and on.

    If it does not work, please send your attachment to our email(support@jotform.com), and refer to this thread(link to the thread: https://www.jotform.com/answers/1438983).