Why is JotForm Trello Power-Up Not Working

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    NSGSWAT
    Asked on April 09, 2018 at 12:59 PM

    Hello there,

    Hope you are well. I use the JotForm power-up on trello for my team to be able to submit creative briefs however, recently the power-up has stopped working on all of my trello boards. I have disabled the power-up then re-installed and reconnected it to my account however when you go to "Fill A Form" nothing pops up. I contacted Trello but they said that JotForm would need to assist. I am happy to have you take a look at my trello boards to see the exact problem and I've attached a screenshot. Basically you scroll over "Fill a Form" - it recognizes that you're there but no options pop up. Can you help me?

    https://trello.com/nsgswat

    Thanks,

    Suzannah

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    TREVON
    Answered on April 09, 2018 at 02:04 PM

    Would you kindly share your form ID that has the Trello Integration since the form "80043723457151" does not have Trello integration configured?

    Also I have cleared your form cache and I would recommend you try re-integration with Trello and let us know.

    https://www.jotform.com/help/454-Using-the-JotForm-Power-Up-in-Trello



  • Profile Image
    NSGSWAT
    Answered on April 09, 2018 at 02:06 PM

    Thank you so much! We have a few different forms that we use through Trello, please find the links below. 

     
    1 Hotel SB Creative Brief: https://form.jotform.com/80043827557157
     
    1 Hotel Executive Team Creative Brief: https://form.jotform.com/73207448857163
     
     
     
    I'll try re-integrating Trello again now. Thanks!
  • Profile Image
    NSGSWAT
    Answered on April 09, 2018 at 02:11 PM

    As an updated I tried re-integrating JotForm on all my trello boards but it's still not working :( Thanks for any help you can offer!

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    TREVON
    Answered on April 09, 2018 at 02:24 PM

    I have tested Adding Trello PowerUp to one of my forms it worked OK.

    Could you try logging out from both Trello and JotForm accounts and close all the instances of the browser and then try logging into authorizing the JotForm account with Trello on a new window to see if that works?

    Kindly do let us know if the above does not work.

  • Profile Image
    NSGSWAT
    Answered on April 09, 2018 at 02:38 PM

    Hi, 

    For me it's when I am in Trello and trying to access the JotForm power-Up that it's not working. I have logged out of both forms then tried re-adding JotForm to my trello boards and even made a new board to test it out and the "Fill a Form" section is still not working. Any other ideas?