What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal subscription options

    Asked by LovingCatholicsNetwork on November 01, 2012 at 11:25 AM


    We were using Jotform's Paypal subscription option, and it seems like it doesn't work anymore. It redirects our customers to a PayPal sandbox option, and won't allow them to subscribe to our offers.


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    JotForm Support

    Answered by EduardoMendez on November 01, 2012 at 11:40 AM

    Hello there!

    Thank you for bringing this up to our attention!

    I have tested a couple of paypal integrations and when offerign a subscription it is redirecting to the Paypal's sandbox page.

    I have forwarded this issue to our dev team and they will let you know as soon as there is an update.

    We apologize for the inconvenience! 

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    JotForm Founder

    Answered by aytekin on November 01, 2012 at 12:18 PM

    We have made a fix on PayPal and accidentally released it in sandbox mode today. It is fixed now. Terribly sorry about this mistake.